Frequently Asked Questions

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Thank you for visiting Cribbage Supply.
Below are the answers to the most frequently asked questions.

PRODUCT INFORMATION
All of our Cribbage Boards come with Pegs and Rules that can be reprinted at Cribbage Rules.

The standard diameter for cribbage pegs is 1/8". This is measured by the distance across the hole. The majority of cribbage boards and pegs use this diameter, and most of our 1/8" cribbage pegs are tapered to accommodate slight variances to ensure a snug fit that does not wobble in the hole. We also carry Mini 5/64", Small 3/32", and Large 3/16" Cribbage Pegs.

*VERY IMPORTANT CRIBBAGE PEG INFORMATION* If you want additional pegs for the Cribbage Board that you are ordering, the best fitting pegs are available in the drop-down menus for each board page. The reason this is important is because many of the sports team boards have 3"16" holes that are WAY TO BIG for the 1/8" sports team pegs. When this is the case, it is noted in the product description. Most of our cribbage pegs are sold in sets of 4, and you can mix colors/metals by using the Comments section at the bottom of the checkout page. Example: when ordering 3 sets of Brass pegs (12 total pegs), you can Comment, "This is for a 4 player board, I want my 12 pegs to be 3 Brass, 3 Copper, 3 Stainless Steel, and 3 Black Plated Steel". Custom Sports Team pegs are sold in a pair of 2 pegs. If you would like 2 pairs we suggest the first in Stainless Steel and the second in Polished Brass. Note that artwork may vary on the sports team boards and pegs as teams make slight changes to logos. We do our best to keep the products photos updated promptly when this happens.

BOARD ENGRAVING
At this time we do not engrave our Cribbage Boards before shipping, however most of our Cribbage Boards can be engraved when you receive them. We highly suggest using your local Things Remembered or Trophy Shop because they usually have a book of fonts to choose from and several types of brass plates to engrave that allow you to choose what looks best on your board. Things Remembered is a shop that is located in most malls. You can also Google "Trophy Shop" with your zip code to find the closest one.

PLACING AN ORDER
You can order online at anytime, registration is not required for wholesale orders.
If you need us to place the order for you via phone/fax/email/snail mail a $10 fee applies.
If your order requires us to fill out forms and send them back to you before you place your order, a $20 fee applies for the first form and $10 for each additional form.
We ship all products via the United States Postal Service. If you are unable to receive mail at your shipping address and require UPS or FedEx, a $30 fee will be added to your order.
After entering your zip code, click the "Apply" button next to it to view your total shipping costs.
Note that only 1 coupon can be used per order, coupons may not be used on wholesale orders.
Your email is necessary to send your receipt and tracking information.
In the Phone section, we prefer a landline instead of a cell phone. This is in case USPS.com does not recognize your address we can verify the street spelling at WhitePages.com (this only works with landline phones). If you are shipping directly to your gift recipient and are unsure of the correct spelling/format for their address you can verify it at USPS.com. If your webpage does not update with the Confirmation page after clicking "Submit Order", it means the order form is missing information and will be explained at the top of the checkout page. After successfully placing an order your next webpage will show your Order Confirmation to provide you with an Order Number. This page does not contain any Comments made in the Comments Section. The confirmation email is immediately sent and will have more details including any notes made in the Comments Section. Please take a moment and read the email to verify your address. If you need to make any changes to the address or products, simply click "Reply". This is much faster than voicemail, and any order changes made via voicemail are not guaranteed before orders ship.

SHIPPING INFORMATION Most of our products ship directly from Cribbage Supply in Houston, Texas via the United States Postal Service. You must be able to receive mail delivery at your Ship To address. PO BOXES are fine, we ship to them everyday.

MILITARY SHIPPING FPO/APO Military addresses are welcome. When shipping to an FPO/APO address please be sure to include as much information as possible. Here's an example:

FC2 Smith, Bob	LAST NAME, FIRST NAME
USS MAHAN (DDG-72)	SHIP NAME, HULL NUMBER
CS/CX	FULL UNIT OR ABBREVIATION (Combat Systems/Strike in this example)
FPO AE 09578-1292	FULL 9 DIGIT ZIP

If you are sending a gift to an FPO/APO, we also suggest adding the recipients cell phone at the bottom of the address as this can help with delivery if the recipient is on leave or has recently been transferred to another unit.

Shipping rates are calculated based on the weight. Many orders are available for shipping within one business day. Custom orders take 3-4 business days. Each product page notes under the drop-down menus how many days to ship (i.e. "Usually ships in 3-4 Business Days).
Most Cribbage Boards ship via Priority Mail with Tracking. You will receive an email from the Post Office with your tracking number when available. From January 15th to November 20th, Priority packages are scanned in at each stop and online Tracking is updated within 24 hours. If the tracking has not updated for several days after the first scan it is usually due to a weather delay between Houston and the final destination, or in rare cases misrouting. From November 21st to January 14th, Priority packages are rarely scanned or updated after the first scan as they are 100% focused on moving boxes. It is normal during this time of year to see only the first Tracking scan and not see any other updates until actual delivery. During the last two weeks before Christmas, Priority packages can take up to 10 days.
Most Cribbage Pegs and Playing Cards ship via 1st Class. These orders typically deliver within 6 business days during non peak-holiday shipping times.
Saturdays, Sundays and Holidays do NOT count as Shipping Days!

RETURN POLICY All items, except opened software and custom orders, can be returned within a 10-day period for a refund, minus shipping and handling charges, and 15% restocking fee. We do not cover shipping on returns. This guarantee is not valid in cases of product abuse or destruction on the part of the consumer. If you wish to return a purchase, you must send it to:
Cribbage Supply
Attn: Returns
13618 CR 748
Sandy Point, TX 77583
Please ship insured and well packed and include your order number. No refunds will be given for merchandise damaged due to poor packaging by customer. Please allow 7 to 10 days processing time for credit adjustments on modified orders or returns.
If you cancel your order before it ships, the restocking fee is waived on non-custom orders and you will receive a full refund minus 7% credit card fees and phone order fees if applicable.

NSF POLICY Customers whose payments are returned to us because of non-sufficient funds or fraudulent chargebacks will be charged $35.00 for handling in addition to the amount of the order.
Any fees incurred by us from any bank or credit card company due to fraudulent chargebacks, NSF fees (Non-Sufficient Funds), or any other fee incurred by us in pursuit of payment for products from this site are subject to a $35.00 NSF fee which must be paid by cashier's check or money order.
To protect our customers, Fraudulent Orders and Fraudulent Chargebacks are reported to the police for prosecution to the fullest extent: including but not limited to possession of stolen merchandise, theft across state lines, and credit card fraud.

If you have additional questions please contact us by e-mail at muggins@cribbagesupply.com.